Surgery Information
The purpose of this site is to give patients and prospective patients help, guidance and information on the services provided by the practice. We hope that you will find it useful.
Opening times
The surgery is open from 8.30am to 6.00pm Monday to Friday.
We are closed for lunch between 1.00pm and 2.00pm although a doctor is available for patients requiring urgent medical attention. To speak to a doctor please telephone between 1.30pm and 2.00pm. If you need to speak to a specific doctor please leave your name and contact number and the doctor will return your call. We are closed on public holidays and also close for one afternoon per month for staff training.
To make an appointment please telephone the surgery between the above times. (Excluding lunch hour)
Consultation is by appointment only. Urgent problems will be seen on the same day as requested but you may not see the doctor of your choice. Please remember to cancel your appointment if you are unable to attend.
Nights, weekends and public holidays - Out of hours care
Major changes have taken place in the way out of hours care is provided in the Highlands. If you require a doctor out of hours (from 6pm until 8am the following morning, and at weekends) or when the surgery is closed for public holidays or staff training, please telephone NHS 24 directly on 08454 24 24 24 or the Surgery on (01456) 450577 and your call will be redirected to NHS 24. At NHS 24 you will speak to a highly trained nurse who will be able to advise on the best course of action.
This might be advice, referral to a GP at a Primary Care Emergency Centre or to the Accident and Emergency Department, both at Raigmore Hospital. Patient transport will be available for those who cannot get to the Centre themselves.
In the case of a medical emergency, for example a collapsed patient please dial 999 as this is the fastest way to get urgent medical attention. If however you have contacted NHS 24 and the nurse feels that your problem is very urgent, he or she will contact an ambulance for you immediately.
Where it is appropriate a doctor will come to visit you at home. As the doctor on duty has a very large area to cover, it can take some time for the doctor to arrive. You also have access to nurse and midwives at the Primary Care emergency centres and in the community.
You can contact NHS 24 directly on 08454 24 24 24.
New patients
We are registering all new patients with the doctor with the shortest list. You are however free to make appointments with any doctor you wish. New patients are given a questionnaire which helps us plan your heath care. We also suggest you make a double appointment for a New Patient medical with the practice nurse soon after registering with us.
You can download the new patient questionnaire as either a 
Word or 
pdf document. The completed form can either be posted, handed in or emailed to the surgery.
Repeat prescriptions
We are a dispensing practice. Please email anytime (see link below) or telephone requests before 5pm (but not during lunchtime) and give at least 48 hours notice before you wish to pick up the prescription. Please do not wait until you have run out of medicines. You can also post your request or place it in the box provided at the reception area. For convenience, a list of your regular medications comes with your previous order - simply tick the medicine you require.
URGENT REQUESTS FOR MEDICATION
We need adequate time to dispense your prescription. If we are given short notice it means that our dispensers have to be interrupted whilst they are doing routine dispensing. They are already extremely busy and interruptions not only slow them down, but also increase the likelihood of dispensing errors. For these reasons the doctors have decided that if the medication you are requesting is not urgent and you cannot wait, you may be given a prescription note to take to a chemist. If the doctors decide your medication is urgent it will be dispensed after 3pm (this also applies to the prescription note). Please give us 48 hours notice to deal with your prescription requests.
We now offer an email facility for ordering your medications.
Our telephone line does get very busy at times, and in order to minimise blocking urgent phone calls we plan in the future to offer a separate telephone number linked to an answering machine, so you can dictate your prescription requests. We shall publicise the new number when this service becomes available.
Home visits
Please request home visits before 10.00am if possible. It is much appreciated if you can attend the surgery if at all possible. House visits are very time consuming, for every patient visited at home, three can be seen in the surgery in the equivalent time. In addition the surgery is a more practical environment to see patients with all the required equipment readily at hand and a pharmacy at our disposal.
Telephoning the doctor
At times the doctor may be busy and the receptionist will suggest an alternative time to telephone. Interruptions during consultations are upsetting for the patients and doctors. For this reason our staff have been instructed not to disturb consultations with non-urgent telephone calls. To speak to a doctor, please telephone between 1.30pm and 2.00pm. If you need to speak to a specific doctor, please leave your name and contact number and the doctor will return your call.
Disclaimer: Though we endeavour to make sure that the information provided on this web site is reliable and accurate, Drumnadrochit Medical Practice cannot accept responsibility for any detriment caused by its use. Browsing this web site for medical information, although useful, is not a substitute for consulting with your doctor. Patients should not hesitate to contact us for advice regarding health matters that they are concerned about.